Pricing

Frequently asked questions

How does pricing work?✕

The helpdesk is free. You pay for AI replies. Every plan includes Aide Helpdesk, Aide Chat, and the Aide AI Agent. Each paid plan includes a monthly amount of AI replies, and extra replies bill at your plan rate up to a monthly cap. Paid plans have no seat fees, and your team's replies are always free.

What counts as an AI reply?✕

One message the Aide AI Agent sends to a customer, on any channel. Actions it takes inside that reply, like looking up or editing an order, are not counted separately. Never counted: human replies, Copilot drafts your team sends, internal notes, classification and routing, handoff messages, replies in conversations marked spam, Preview and test traffic, and replies that failed on our side. Every counted reply appears in your usage log.

What happens when I go past my included AI replies?✕

Aide keeps answering. Extra replies bill at your plan rate on your next invoice: $0.15 on Starter, $0.10 on Pro, $0.07 on Scale, up to a monthly cap of $110, $350, or $1,000. Each cap is about the price of the next plan up, so you never pay more in extra replies than upgrading would cost. At the cap, Aide pauses its replies and your team keeps answering in the helpdesk. No customer message is ever dropped. You get alerts at 50%, 80%, and 95% of your included replies.

What does the Free plan include?✕

Aide Helpdesk for up to 2 team members with no cap on conversations, Aide Chat on one Shopify store, and 150 AI replies a month answering from your products and policies, with order status lookups. No card required. The chat carries "Powered by Aide" branding. When the 150 replies are used, your team keeps answering until next month.

How does the free trial work?✕

Every paid plan starts with a 7-day free trial, card on file. The trial includes every feature of the plan and 25% of its monthly AI replies: 250 on Starter, 1,000 on Pro, 3,750 on Scale. If you use them before day 7, start your plan early and the full amount unlocks.

Can I change or cancel my plan?✕

Yes, from Settings > Billing. Upgrades apply right away. Downgrades and cancellations take effect at the end of your billing period, and cancelling moves you to the Free plan. Nothing is deleted.

Does Aide work with my current helpdesk?✕

Yes. On Pro and Scale, Aide connects to Zendesk, Gorgias, or Front and answers inside the helpdesk you already run. On any plan you can use Aide Helpdesk with Gmail and Aide Chat instead. The price is the same either way. Voice is not offered.

What does Enterprise include?✕

Enterprise includes 50,000 or more AI replies a month at a volume rate. It includes a named team, executive business reviews, the full security package, a 99.9% SLA with service credits, and contract terms to your requirements. Annual pricing for Starter, Pro, and Scale is also available at 20% off, with the year's AI replies pooled.

How quickly can we be live?✕

Most teams are live the same day. Connect your store, and Aide learns your catalog and policies in minutes. On Pro and Scale we set it up with you on a call.

What ROI should we expect?✕

Use the ROI calculator above to model your numbers. Aide customers resolve 76% or more of conversations automatically, and routine questions are answered in seconds instead of minutes.