Patchstore24Shopify
Governed AI Agents
The most capable customer agent
you can actually trust
AI your team deploys, intent by intent. Aide's AI agents resolve customer conversations end to end: they classify the intent, read the live order or account, execute the change in your systems, and confirm the outcome.Scoped resolution pathsGrounded in live dataActs end to endTested before deployVerified before sendingAuditable alwaysScoped resolution pathsGrounded in live dataActs end to endTested before deployVerified before sendingAuditable alwaysScoped resolution pathsGrounded in live dataActs end to endTested before deployVerified before sendingAuditable always
Put orders on holdUpdate addressesCancel ordersApply tagsChange ticket statusUpdate CRM recordsPut orders on holdUpdate addressesCancel ordersApply tagsChange ticket statusUpdate CRM recordsPut orders on holdUpdate addressesCancel ordersApply tagsChange ticket statusUpdate CRM records
76%+
AI resolution rate
End-to-end resolution on paths pre-approved by your team
100%
On what it acts on, because governed
The agent acts only when it is certain and escalates the rest, so when it acts it is right
10x
Faster responses
Live data read and actions executed in seconds, not queues
Trusted by customers on
Wicked ClothesShopify
Zendesk Marketplace reviewZendesk
Intent by intent
AI you can trust at every interaction
Most AI in CX deploys as a big switch: turn it on, hope it works, deal with the fallout. Aide deploys one intent at a time, governed by six capabilities: scoped Scenarios, grounded answers, executed actions, rehearsed deployments, verified responses, and a full audit trail. Here is each one in a real conversation.
Every intent gets its own Scenario: conditions your team sets, actions your team allows, confidence gates the agent must clear. Each one is testable in isolation and auditable per intent, not one monolithic agent behavior you have to trust wholesale.
Customer
I just placed order #58214 but it has my old address on it. Can you change it to 40 Rivera St, Apt 2?
Aide
Done. Order #58214 has not entered fulfillment yet, so I updated the shipping address to 40 Rivera St, Apt 2. A confirmation email with the new address is on its way to you.
✓Conditions met · Executed under approved resolution path
Aide is trained on your real conversations, not your KB, so answers do not cap out at what your documentation happens to cover. Responses draw on your help center, macros, and product catalog, and the Customer Context Engine reads the live order, account, or shipment before the agent writes a word. Deep integrations, not one-way webhooks.
Customer
Does the Trailhead 2 jacket run small? And is the medium back in stock?
Aide
The Trailhead 2 fits true to size, though our fit guide suggests sizing up if you plan to layer. The medium restocked this morning, and 14 are available right now.
✓Sources: product catalog · sizing guide · live inventory
AI agents do not just reply. They put orders on hold, update shipping addresses, cancel orders, apply tags, change ticket status, and update CRM records. Resolved, not deflected: the work gets done in your systems, not just answered in the thread.
Customer
I ordered the wrong color. Please cancel order #7431 before it ships.
Aide
Cancelled. Order #7431 was still unfulfilled, so I cancelled it in full and issued a refund of $64.90 to your original payment method. You should see it within 5 business days.
✓Order cancelled in Shopify · Refund issued · Ticket closed
Know your AI works before your customers find out it doesn't. The Agent Simulator replays every Scenario against your real historical conversations: your team sees which intent was detected, which conditions fired, and what actions it would have taken. Nothing ships until you approve it.
Customer
I received a case for the wrong phone model in order #2196. Can you send the right one?
Aide
Sorry about the mix-up. I have sent out a replacement in the correct model at no charge, and you can keep or recycle the one you received. Tracking will follow as soon as it ships.
✓Simulator run · Replayed on real past conversations · Approved by team
Confidence, not risk. In production, every response is verified before delivery, and anything the agent cannot fully resolve escalates gracefully: silently with an internal note, or with a hand-off message to the customer. You choose, and the person picking it up gets the agent's findings already attached.
Customer
I want to return order #8804. I know it has been 60 days, but the shoes never fit right.
Aide
Our return window is 30 days, so I cannot start this return myself. I have passed your request to our team with the order details and your reason attached, and someone will get back to you within one business day.
✓Outside return policy · No action taken · Escalated with findings attached
Never wonder what the AI did or why. The Action Trace records every interaction with its confidence score and a full account of what the agent did and the data it read. Your team can audit any decision, per conversation and across the whole operation.
Customer
I am traveling next week. Can you hold order #1157 until I am back on the 4th?
Aide
Done. Order #1157 is on hold and will ship on the 4th. You will get a confirmation email the moment it leaves the warehouse.
✓Action Trace: order hold executed · Confidence 0.97 · Data read and reason logged
Customer
I just placed order #58214 but it has my old address on it. Can you change it to 40 Rivera St, Apt 2?
Aide
Done. Order #58214 has not entered fulfillment yet, so I updated the shipping address to 40 Rivera St, Apt 2. A confirmation email with the new address is on its way to you.
✓Conditions met · Executed under approved resolution path
The Agent Governance Engine
Power you can put in production
Every action tested, checked, and logged before a customer sees it. Every capability above runs inside the Agent Governance Engine, and that is what makes it safe to let an AI agent read live data and change real orders.Test before you deployThe Agent Simulator replays every Scenario against your real past conversations. Nothing goes live until your team has watched it work and approved it.
Acts only when certainAide executes only when every condition on the approved Scenario is met and its confidence clears your threshold. Everything else escalates to a person with full context attached.
Audit every actionThe Action Trace records every conversation Aide touched, what it did, and why. Per conversation, and across your whole operation, ready for compliance.
Improve continuouslyThe Continuous Learning Engine learns from every conversation. Coverage widens and resolutions sharpen, so month six is measurably better than month one, inside the guardrails your team set on day one.
Getting started
Works with your existing stack
Your agents live where your team already works. One click into your helpdesk, direct read and write access to your commerce and CRM data, and every action logged. No migration, no replatforming, no engineering.
Resolves and updates tickets inside your existing workflows.
Closes conversations end to end, right in the shared inbox.
Automates the macros and rules your team already relies on.
Reads live orders and executes changes, holds, and refunds.
Order data and actions, handled natively on your store.
Grounds every answer in the customer record you trust.
Frequently asked questions
Every conversation is classified by intent first. If the intent has a deployed Scenario, a resolution path with conditions your team set and actions your team allowed, the agent checks every condition against live data and acts only when all of them are met and its confidence clears your threshold. Everything else escalates to a person.
Your help center articles, macros, product catalog, and custom instructions, plus live customer data read by the Customer Context Engine: the order and its fulfillment window, the account and its plan, the shipment and its last scan. And because Aide is trained on your real conversations, not your KB, coverage does not cap out at what your documentation happens to say. Custom systems connect via API or MCP.
100% on what it acts on, because governed. The Agent Governance Engine lets the agent act only when it is certain and escalates everything else, so when it does act, it is right. Below your confidence threshold the conversation goes to a person, and above it the agent still verifies its response addresses the customer's actual question before sending. Aide does not let the AI guess.
It does not guess. Every response is verified before delivery, and anything the agent cannot fully resolve escalates to your team: either silently with an internal note explaining why, or with a hand-off message to the customer. The person picking it up gets the customer context and the agent's findings already attached.
Yes. They put orders on hold, update shipping addresses, cancel orders, apply helpdesk macros, tag conversations, change ticket status, and update CRM records. That is what end-to-end resolution means: the work gets done, not just answered.
The Agent Simulator replays the agent against your real historical conversations, so you see exactly how it would have responded, which intent was detected, which resolution path fired, and what actions it would have taken, before a single customer touches it. Nothing goes live until your team approves it, and you deploy one intent at a time.
The Action Trace records every interaction with its confidence score and a full account of what the agent did and why. You can inspect any single conversation or review behavior across the whole operation. Teams use it to clear security and privacy review before rollout, not just to fill a dashboard.
Zendesk, Front, Gorgias, and Gmail for the helpdesk, plus Shopify, WooCommerce, and Salesforce for commerce and CRM data. One-click setup, no engineering required. Custom backend systems connect via API or MCP.
Get a demo for pricing.
Put a governed AI agent in front of your customers
It acts only on Scenarios your team approved, escalates anything it is not certain of, and logs every action through the Action Trace. Start with one intent. See where it goes.