Patchstore24Shopify
Copilot
Every ticket opens with
the work already started
The Copilot is a panel inside Zendesk and Front, with drafts delivered as internal comments in Gorgias. The moment a ticket opens, order history, account state, tracking, and the customer record are on screen next to the detected intent and a grounded draft. Handle time comes down, the tab-hopping stops, and the hardest tickets open with the most context.Grounded by the Customer Context Engine, learning through the Continuous Learning Engine. AI that keeps your team in the driver's seat.On screen the moment the ticket opens
Context on openCited draftsIntent detectionThe hard queueLearning loopPath to automationContext on openCited draftsIntent detectionThe hard queueLearning loopPath to automationContext on openCited draftsIntent detectionThe hard queueLearning loopPath to automation
Populate ticket fieldsSuggest macrosSurface SOPsRoute to the right teamShow order and account dataCite every sourcePopulate ticket fieldsSuggest macrosSurface SOPsRoute to the right teamShow order and account dataCite every sourcePopulate ticket fieldsSuggest macrosSurface SOPsRoute to the right teamShow order and account dataCite every source
10x
Faster responses
Context and a grounded draft on screen when the ticket opens
One panel
Instead of five tabs
Order, account, tracking, and customer record in the helpdesk
24h
To first value
One click into Zendesk, Front, or Gorgias
Trusted by customers on
Wicked ClothesShopify
Zendesk Marketplace reviewZendesk
Inside the helpdesk
Review and insert, not research and compose
Open a ticket and the panel has already worked it: context gathered, intent detected, draft written and cited. Handle time falls on the simple tickets, and the hard ones open with the context that makes them workable. Every reply below is a draft a person reviewed and inserted.
The Customer Context Engine puts order history, account state, tracking status, and the customer record in the panel the moment a conversation opens. No tab-hopping across the helpdesk, the commerce platform, the CRM, and the docs: what those tabs hold is already in the ticket.
Customer
I ordered two weeks ago and the tracking page hasn't moved since Friday. What's going on?
Aide
Your order #5817 cleared the carrier's regional hub this morning, so the tracking page should catch up within a few hours. Delivery is still on schedule for Wednesday, and here is the live link.
✓Context surfaced on open · Order history, tracking, CRM record
Every draft is grounded in your help center, your macros, and the customer's live data, with the sources cited next to it. The agent verifies against the citations, edits if needed, and inserts it in one click. Composing from scratch becomes reviewing what is already written, and handle time comes down ticket by ticket.
Customer
Do you ship to Canada? And if I order today, will it arrive before the 14th?
Aide
We do ship to Canada. Standard delivery takes 5 to 7 business days, so an order placed today arrives before the 14th. Duties are included at checkout, so there is nothing extra to pay on delivery.
✓Draft grounded in 3 cited sources · Reviewed and inserted by agent
Every incoming conversation is classified by intent with a confidence score the moment it arrives. Fields populate, tags apply, and the ticket lands with the right team before anyone has read it. The administrative minutes come off the ticket, and the agent's time goes to the customer.
Customer
I was charged twice for my subscription this month. Please fix this.
Aide
You are right, and I am sorry about that. I can see the duplicate charge from the 3rd and have submitted the refund. It will be back on your card within 5 business days, with a confirmation email to follow.
✓Intent detected: duplicate charge · Fields populated, routed to billing
As automation absorbs the simple volume, the tickets that reach your team get harder and more technical, and those are the ones where context matters most. The panel puts the detected intent, the AI's reasoning, the confidence score, and your team's SOP for the edge case on screen, so a new hire works the hard queue the way your most experienced agent wrote it up.
Customer
I received the wrong size. I ordered a medium and got a small, and I need this fixed before my trip on Saturday.
Aide
That is on us. I have set up an exchange on order #7264 with expedited shipping at no charge, so the medium arrives Thursday. A prepaid return label for the small is on its way to your email.
✓Intent matched to exchange SOP · Steps on screen for the agent
Thumbs up or down on detected intents, matches, and drafts feeds the Continuous Learning Engine. When an agent edits a draft before sending, the correction trains the system, so the same miss does not happen twice. Your team's judgment is the training signal, and nobody is bypassed.
Customer
Can I stack two discount codes on one order? I have a welcome code and one from your newsletter.
Aide
Codes cannot be combined, but the newsletter code is the better of the two for your cart, so use that one. Your welcome code stays valid for 90 days, so you can apply it to your next order.
✓Draft edited before send · Correction fed to the Continuous Learning Engine
Start small. Prove it works. Expand from there. When the drafts on an intent keep holding up, your team tests it in the Agent Simulator against your real past conversations, then switches it to full automation. One intent at a time, on the Gradual Automation Pathway, at your team's pace.
Customer
I need to cancel order #9041. I accidentally ordered the same thing twice.
Aide
Done. Order #9041 was cancelled before it entered fulfillment, and the refund is on its way back to your original payment method. Your other order is unaffected and ships tomorrow.
✓Intent approved for automation after Simulator run · Handled end to end
Aide is the agentic AI platform for customer experience, and the Copilot is where your team meets it. Copilot shows your team the detected intent, the AI's reasoning, and the draft, on every ticket. Amplifies, not replaces.
Customer
I ordered two weeks ago and the tracking page hasn't moved since Friday. What's going on?
Aide
Your order #5817 cleared the carrier's regional hub this morning, so the tracking page should catch up within a few hours. Delivery is still on schedule for Wednesday, and here is the live link.
✓Context surfaced on open · Order history, tracking, CRM record
The Agent Governance Engine
The panel suggests. Your team decides.
The Copilot puts the work on screen. What leaves the helpdesk is still your team's call, on every ticket.A person sends every replyThe panel drafts and suggests inside the ticket. Nothing reaches a customer until an agent has reviewed it and hit send.
Drafts only from approved knowledgeResponses are built from your help center, your macros, and the customer's live data, never the open internet. The sources are cited on every draft.
Corrections train the systemAn edited draft or a corrected intent feeds the Continuous Learning Engine, so the panel is measurably sharper in month six than in month one.
Automation is opt-in, per intentNo intent is automated until you say so. Test it in the Agent Simulator against real past conversations first, then flip the switch.
Getting started
Works with your existing stack
The panel installs in one click and lives inside the helpdesk you already run. No migration, no new tab, no engineering.
The Copilot panel in the ticket sidebar, updating as agents move between conversations.
The panel in the shared inbox sidebar: context, draft, and procedure per conversation.
Drafts arrive as internal comments in the conversation, visible only to your team.
Order details, tracking, and product data in the panel the moment a ticket opens.
Live order data from your store, in the panel next to every conversation.
The CRM record alongside the ticket, so drafts reflect the account as it is right now.
Frequently asked questions
It is a panel directly inside Zendesk and Front that updates in real time as agents move between conversations. In Gorgias, drafts arrive as internal comments visible only to your team. No separate tool, no extra window.
From both ends of the ticket. The research comes off the front: order history, account state, tracking, and the customer record are on screen the moment the ticket opens, surfaced by the Customer Context Engine. The composition comes off the back: a grounded draft with cited sources and suggested macros is one click from inserted. Average handle time comes down because agents review and verify instead of research and compose. The size of the drop depends on your intent mix, which is why we show it on your own tickets in a demo instead of quoting a number.
Your help center articles, macros, product information, custom instructions, and the customer's live data: the order, account, or shipment as it is right now. Every draft cites its sources so your agent can verify before sending.
No. In assist mode a person reviews and sends every response. Full automation is a separate, opt-in step your team takes per intent, after testing it in the Agent Simulator.
It would if the team were bypassed. Copilot works the other way: agents see the detected intent, the AI's reasoning, the confidence score, and the cited sources on every ticket. New hires ramp with the Intent Map as a shared mental model of why customers write in, and the team's corrections train the Continuous Learning Engine. The team builds product mastery through the process instead of watching a black box.
Thumbs up or down on detected intents, matches, and drafts feeds directly into the Continuous Learning Engine. Corrections your team makes train the system, so the same miss does not happen twice.
Yes. With Shopify or WooCommerce connected, the Customer Context Engine displays order details, tracking, product data, and customer history alongside every conversation, and drafts are grounded in that live data.
On the Gradual Automation Pathway. Your team watches how drafts hold up on a given intent, tests it in the Agent Simulator against your real past conversations, and promotes it to full automation when the evidence is there, one intent at a time, at your pace.
Get a demo for pricing.
Bring handle time down. Keep your team in the driver's seat.
Context, a cited draft, and the right procedure on screen the moment the ticket opens, inside Zendesk, Front, or Gorgias. Automation comes later, one proven intent at a time, at your pace.